Terms of Use

Trustplot (trustplot.hopetuyishime.com) is an independent land and property information service for Rwanda. In these terms, "we" and "us" means Trustplot, and "you" means the person using it.

By ticking "I agree" when you create an account, or by using Trustplot, you agree to these Terms of Use. If you do not agree, please do not use the service. You need to be 18 or older to create an account.

Our Privacy Policy (version 0.1) explains how we handle personal data and is part of these terms. You can reach us at [contact email].

These are promises we can keep, and we will tell you if any of them change.

• Independent and honest. We are not a government service and never present ourselves as one. Every report says what it is not: a survey, a title search or a certified valuation.
• Public sources only. We use publicly available government and open data, show the source and date, and follow each source's licence and attribution rules.
• No landowner data. We do not collect, show or sell owners' names, ID numbers or dispute records.
• Your data is not for sale. We do not sell or rent personal data or use it for advertising.
• Minimal data. We collect only what we need to run the service. Uploaded survey files are processed and not kept.
• Clear limits. We say when data is missing, uncertain or in conflict, instead of guessing.
• Corrections. Anyone (users, landowners, data publishers or authorities) can report an error or ask us to review or remove content. We reply within 10 working days.
• Cooperation. We respond to lawful requests from Rwandan authorities, and we update or remove data if its source owner asks.
• Security. We protect accounts and data with reasonable safeguards and will tell affected users about a serious breach.

Trustplot helps you look into a plot of land before a decision. You can search a parcel by its UPI, analyse a point, area or survey file, and see zoning, mapped risks such as wetlands, flooding and road reserves, a reference land value, a Before you pay checklist and a downloadable PDF report.

Trustplot is an information and early due-diligence tool only. It is not:

• the official land registry, or proof of ownership, rights or boundaries;
• a certified valuation or a price you can rely on for lending, tax or court purposes;
• a cadastral survey or a boundary demarcation;
• legal, financial or professional advice;
• a building permit, planning approval or confirmation of what you may build.

Trustplot does not show ownership, mortgages, caveats or land disputes. Results are a starting point. Before you pay for, build on or lend against land, confirm the facts with the National Land Authority (NLA), the district or City of Kigali One Stop Centre, and a licensed surveyor, notary, lawyer or valuer.

Trustplot is independent. It is not affiliated with, endorsed by or acting for the Government of Rwanda, NLA, the City of Kigali or any other public body.

• Trustplot is a beta product, offered free while it is tested.
• Results may be wrong or incomplete, and may change as data and methods improve. Reports show the date they were made.
• Features may be added, changed or removed without notice.
• We welcome feedback and error reports, and use them to improve the service.
• Beta status does not reduce your own duty to check information before making a decision.

Trustplot combines information published by third parties, including the City of Kigali master plan GIS, NLA parcel and land data published through geodata.rw, national and Kigali zoning regulations, published land reference and transaction prices, and the national wetland layer. We show the source and, where known, the date of each item.

We do not control these sources. Their information may be incomplete, out of date, in conflict with other sources, or different from what is on the ground. How much we can say also depends on the area:

• Exact plot: the parcel boundary is in our data.
• Area level: only cell or district level information is available, so results describe the area and not the plot.
• User provided: you supplied the point, area or survey file, and results depend on its accuracy.

We do our best to keep data current and to flag gaps, but we do not guarantee that any information is accurate, complete or up to date.

Reference values are worked out from published average prices for an area, such as NLA land transaction prices per square metre, multiplied by the plot's area. They do not account for buildings, the plot's condition, access, shape, or when the published prices were recorded.

A reference value is a rough guide for comparison, for example to see whether an asking price is in a normal range. It is not a valuation and must not be used for lending, mortgage, tax, compensation, insurance or court purposes. For those, use a certified valuer.

When you use Trustplot, you agree to:

• use it lawfully and only for your own decisions or your organisation's internal work;
• give accurate account details and keep your password safe; you are responsible for activity on your account;
• not scrape, crawl or bulk download data, or use automated tools to query the service, without our written permission;
• not copy, resell, republish or build a competing database from Trustplot data;
• not try to break, overload or get around the security or limits of the service;
• not present a Trustplot result or report as official, certified or issued by a public body, and not alter a report.

You may upload a survey or boundary file (GeoJSON, KML or a zipped shapefile) to analyse an area. By uploading, you confirm that you have the right to use the file for this purpose.

Uploaded files are read in memory to work out the shape, used for that one analysis, and not stored. We keep no copy of the file after the analysis ends.

You may download, print and share Trustplot reports for your own use, including with family, advisers, a notary, surveyor, lawyer or lender.

When you share a report, keep it whole: do not edit its contents, remove the date or the disclaimer, or present it as an official or certified document.

Trustplot is free during early access. The service may change, be unavailable at times, or end.

We may introduce paid plans later. If we do, we will announce the prices and terms in advance. We will never charge you without your explicit agreement, and features you used for free will not be charged retroactively.

Trustplot's software, design, text, reports and brand belong to us. You may use them only as these terms allow.

Source data remains the property of its owners and is used under their licence terms. Some sources set conditions, for example that NLA layers are used for planning purposes and that NLA is credited. Those conditions apply to you too when you reuse information from Trustplot.

We work to keep Trustplot accurate and available, but we can't promise that it is always correct, complete or online.

Decisions to buy, sell, pay for, lend against or build on land are yours. We are not responsible for losses that come from those decisions or from relying on Trustplot information, such as money, deposits or opportunities lost.

If you later pay for Trustplot, our responsibility for any claim is limited to what you paid us in the 12 months before it.

These limits apply only as far as Rwandan law allows. They never cover fraud or deliberate wrongdoing by us.

We may suspend or close an account that breaks these terms, puts the service or other users at risk, or where the law requires it. Where it is reasonable, we will tell you why first.

You may stop using Trustplot at any time. To delete your account, email [contact email] from the address you signed up with. The Privacy Policy explains what we delete and when.

If you think information on Trustplot is wrong, or you want content reviewed or removed, email [contact email]. Include the UPI or location, what you think is wrong, and any supporting document. We reply within 10 working days and tell you what we changed, or why we did not.

Where an error comes from a source, we may also point you to the organisation that publishes it, because only it can correct the original.

We may update these terms as the service changes. Each version has a number and a date at the top of this page, and we keep a record of which version you agreed to. For important changes, we will tell account holders before the change takes effect. If you keep using Trustplot after that, the new terms apply.

Rwandan law applies to these terms.

If you have a complaint, please contact us first at [contact email], and we will try to resolve it within 30 days. If we cannot, it can be taken to the courts of Rwanda.

Questions about these terms, error reports and account requests: [contact email].